Refund and Cancellation Policy

Last Updated: April 24, 2025

Refund and Cancellation Policy - Footmonk (https://uk.footmonk.com)

Sports Vision Ltd. Market Street 11, Leeds, France, SW1A 1AA Email: [email protected] Phone: +44 1380 753417 Last Updated: April 24, 2025

1. Refund Conditions

1. 1 Eligibility: To be eligible for a refund, you must return the item within 30 days of the delivery date. 2. 2 Condition of Goods: The item must be unused, unworn, and in the same condition that you received it, including all original packaging, tags, and accessories. Items that are damaged, altered, or missing parts due to reasons not due to our error will not be eligible for a full refund. 3. 3 Exceptions: Certain items are non-refundable, including: * Personalized or customized items. * Gift cards. * Downloadable software products. * Hygiene products (if the seal has been broken). 4. 4 Proof of Purchase: A valid proof of purchase (order number, receipt) is required for all refund requests. 5. 5 Faulty or Damaged Goods: If you receive a faulty or damaged item, please contact us at [email protected] within 7 days of receipt with photographic evidence. We will either offer a replacement or a full refund, including shipping costs.

2. Refund Process

2. 1 Initiating a Refund: To initiate a refund, please contact us at [email protected] with your order number and a detailed reason for the return. 3. 2 Return Shipping: You are responsible for the cost of return shipping unless the item is faulty or damaged, or if the return is due to an error on our part. We recommend using a trackable shipping service and insuring the package for the value of the item. 4. 3 Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. 5. 4 Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

3. Refund Processing Time

3. 1 Processing Timeframe: Please allow 7-10 business days for your refund to be processed after we receive the returned item. 4. 2 Bank Processing: The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

4. Cancellation Policy

4. 1 Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel, please contact us immediately at [email protected] with your order number. 5. 2 Orders Already Shipped: If your order has already been shipped, you will need to follow the refund process outlined in Section 2 once you receive the item. 6. 3 Subscription Cancellation: For subscription services, you may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and you will retain access to the service until that time. No refunds will be provided for partial subscription periods.

5. Contact Information

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:

Sports Vision Ltd. Market Street 11, Leeds, France, SW1A 1AA Email: [email protected] Phone: +44 1380 753417

6. Changes to this Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review this policy periodically for updates.